Case Study on Duct Layout Services The Customer A leading US-based company in the international duct layout industry was looking for a vendor that could provide outsourced services such as designing duct layouts, ?nance and accounting services, software development services and web analytics services. The desired pro?le of the ideal vendor was such that the vendor had to have extensive domain knowledge of the duct industry and the capability to interact with the company's dealers and development team. The vendor would also be required to design duct layouts for speci?c industries in the USA, besides generating invoices for the designs developed and expanding the company's service o?erings in the UK. The Challenge The customer had to present new drawings of duct layouts to its dealers and t

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