Case Study

Ossur - Disparate customer service applications leading to poor data quality, frustrating customer experience and satisfaction issues.

Ossur - Disparate customer service applications leading to poor data quality, frustrating customer experience and satisfaction issues.

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Connect anything. Master everything. STRATEGIC ADDED ADDRESS VERIFICATION, FIXED ERRORS REDUCED SHIPPING COSTS QUICK WINS BROUGHT 100% EXECUTIVE SUPPORT A CULTURE OF DATA WHAT’S NEXT DRIVE STRATEGIC REAL-TIME CUSTOMER RECORD CREATION PROCESS SUPPORT A CULTURE OF DATA IN ALL PROCESSES INCLUDING CUSTOMER FACING REPRESENTATIVES ADDING KEY CUSTOMER DATA TO MASTER DATA HUB Levels of Success Strategy Leverage Current MDM Investment, Find Quick Wins • Microso? Stack connec?vity made a seamless migra?on from MDS to Profisee Pla?orm and delivered KEY business user func?onali?es including a simple personalized user interface. • Create a culture of data – now the business quickly recognizes master data and knows when to ask for strategic help. • Address data inconsistencies across mul?pl

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