Case Study
Ossur - Disparate customer service applications leading to poor data quality, frustrating customer experience and satisfaction issues.
Ossur - Disparate customer service applications leading to poor data quality, frustrating customer experience and satisfaction issues.
Connect anything. Master everything. STRATEGIC ADDED ADDRESS VERIFICATION, FIXED ERRORS REDUCED SHIPPING COSTS QUICK WINS BROUGHT 100% EXECUTIVE SUPPORT A CULTURE OF DATA WHAT’S NEXT DRIVE STRATEGIC REAL-TIME CUSTOMER RECORD CREATION PROCESS SUPPORT A CULTURE OF DATA IN ALL PROCESSES INCLUDING CUSTOMER FACING REPRESENTATIVES ADDING KEY CUSTOMER DATA TO MASTER DATA HUB Levels of Success Strategy Leverage Current MDM Investment, Find Quick Wins • Microso? Stack connec?vity made a seamless migra?on from MDS to Profisee Pla?orm and delivered KEY business user func?onali?es including a simple personalized user interface. • Create a culture of data – now the business quickly recognizes master data and knows when to ask for strategic help. • Address data inconsistencies across mul?pl