Oscar Health Takes the Pain Out of Scheduling and Forecasting with CXone Workforce Management Enterprise About Oscar Health Oscar Health is focused on one mission: to be a health insurance company centered around the patient. Located in nine states, the company serves more than 250,000 individual members and small businesses—and it’s growing steadily every year. Oscar Health’s 250 agents handle more than 615,000 interactions annually. About 85 percent of calls are inbound, with agents assisting members with a wide range of queries including claims, benefits coverage, provider recommendations, and technology issues such as how to use Oscar Health’s mobile app. The Challenge Manually Creating Schedules was a “Huge Pain Point” Unfortunately, scheduling and forecasting were negat

Join for free to read