Retailers face a significant challenge with online returns exceeding 25%. Effective reverse supply chain management is crucial for customer loyalty and operational efficiency. With e-commerce driving up return rates, retailers must handle complex processes efficiently. In 2022, U.S. shoppers returned $279 billion worth of merchandise, emphasizing the need for robust solutions, especially during peak seasons like holidays. As supply chain issues gain attention, investment in reverse logistics solutions becomes essential for optimization and resilience.

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