Case Study ON THE NICE SOLUTION ABOUT ENVERA HEAL TH Headquartered in Richmond, VA, Envera Health partners with local health systems across the country to improve customer healthcare experiences. With a unique 360-degree view of the consumer, the company provides a “front-door healthcare experience.” It offers a complete continuum of managed services and hands-on solutions—each custom tailored to what their clients need most—from appointment scheduling, prescription refills to following up on recent ER visits or providing community health resources and information. Envera Health’s 85 in-house contact center agents, along with another 180 staffed in provider offices, handle more than a million inbound calls and an estimated several hundred thousand outbound calls annually. WEBSITE

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