Case Study

Organizing to Deliver Exceptional Experience

Organizing to Deliver Exceptional Experience

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For more information www.vocera.com/ein Patient feedback has skyrocketed, and experience metrics improved even during EMR implementation. In addition, the team implemented an array of experience improvement programs within the first 3 years, including: ? Lavender Alert staff resiliency program in the pediatric ICU. ? PCARES standards and training developed for the majority of staff. ? Reinventing Patient Relations

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