Phoenix Children’s Hospital Improves Patient, Family, and Clinician Experience — One Nudge and Text at a Time
Phoenix Children’s Hospital Improves Patient, Family, and Clinician Experience — One Nudge and Text at a Time
4 PagesCASE STUDY Phoenix Children’s Hospital Improves Patient, Family, and Clinician Experience — One Nudge and Text at a Time A Single Communication Platform for the Entire Care Team Delivers It All — Calls, Texts, Consults, Alerts, Nudges, and Hands-Free Communication At Phoenix Children’s, an infant chemotherapy patient is ready to go home. The discharge order is placed, triggering a nudge notification that is sent to the patient’s nurse on his or her mobile device. The nudge includes a reminder to collect the patient’s home medications and the mother’s breast milk. It also includes the name of the drug and the name of the patient. The nurse knows exactly what needs to be done to prepare for a smooth transition home. A Leading Provider of Neonatal Care For more than 25 years, Phoenix
