Lenovo utilized the ServiceNow platform to streamline customer interactions and speed up enterprise customer onboarding by 40%, enhancing service efficiency. This strategic integration improved Lenovo's customer experience significantly, resulting in a 20% decrease in customer churn and a 25% increase in Net Promoter Score. These enhancements contributed to faster time to revenue and increased business agility, enabling Lenovo to better meet the diverse needs of global customers and drive growth within their Solutions and Services Group.

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