From a single pilot program to a long-term, comprehensive engagement partnership. The health plan had already established an initial relationship with Carenet Health, contracting with Carenet’s team for fitness program enrollment outreach. The two organizations immediately decided to partner on a new pilot initiative—a Medicare HEDIS (Healthcare Effectiveness Data and Information Set) program to help members close gaps in care. After just a few weeks of successful HEDIS outreach, the plan asked Carenet to take on its all-important Medicare Advantage welcome calls. From there, the relationship quickly expanded. Four components of enterprise-wide engagement coordination success. As the partnership grew, synergy increased among the insurer’s plans and programs.

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