Operations department needed to operate at higher level of performance to drive up turnover
Operations department needed to operate at higher level of performance to drive up turnover
1 PagesCase Study Elite Performing Team (EPT) 5-pillar programme Problem: • Operations department needed to operate at higher level of performance to drive up turnover Objective: • To identify strengths and weaknesses in the team • To encourage the team to challenge each other, drive forward improvements and develop a team trademark Solution: • 2-day diagnostic on the operations department, including questionnaires and one-to-one interviews • 5-day team development programme, including classroom, off-site and outdoor experiential learning • Team rating against 5-pillar Elite Performing Team model / Result: • Team awareness with full understanding of the leadership function as well as individual roles • Fully developed team trademark with clear and challenging communication lines
