1 Introduction In recent years, the maturing of the cloud has opened the door to entire industries, some nonexistent a decade ago. Through it all, Druva has remained a mainstay in optimization of the cloud, and has worked with many large corporations to fully reap the benefits of cloud services. Based in Sunnyville, California, Druva is a cloud data management and protection service provider. They offer a first-of-its-kind solution giving business greater visibility of critical information while reducing the risk, cost, and complexity of managing and protecting data. Druva has also been featured by Gartner as leaders in multiple research reports, including the Magic Quadrant. Druva’s contact center is located in India which brought many of the challenges with internatio

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