Case Study ON THE NICE SOLUTION ABOUT DENTALPLANS.COM DentalPlans.com is an online marketplace for more than 30 dental savings plans from major carriers. The savings plans are affordable alternatives to dental insurance. The company currently has over 100,000 contracted dentists, over 340,000 members and over $55 million in annual revenue. Its 110 contact center agents handle 400,000 inbound and 1.1 million outbound contacts annually, and the contact center accounts for $17–18 million of the company’s annual revenue. The contact center operates on one platform from three locations: Plantation, Florida, Las Cruces, New Mexico and Santiago, Dominican Republic. CUSTOMER PROFILE DentalPlans.com has created a growing niche in dental care by marketing dental savings plans to U.S. consu

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