ONELINK & APPNETA: FLEXIBLE AND SCALABLE CONTACT CENTER AGENT MONITORING CASE STUDY ONELINK & APPNETA | CASE STUDY | 1 BROADCOM SOLUTIONS • AppNeta BENEFITS • Reduced mean time to identify and repair issues from 20 minutes to under 1 minute • Increased remote employee productivity and satisfaction with better visibility into home and ISP environments Company Background Many businesses turn to specialized contact center providers to handle the delivery of optimal customer service on their behalf. While outsourcing like this may be nothing new, the kind of service delivered by OneLink certainly is. Founded in 2013, OneLink was created to offer a “boutique” contact center service where every detail is customized to the client, from the branding of the furniture used in each o

Join for free to read