Many businesses turn to specialized contact center providers to handle the delivery of optimal customer service on their behalf. While outsourcing like this may be nothing new, the kind of service delivered by OneLink certainly is. Founded in 2013, OneLink was created to offer a “boutique” contact center service where every detail is customized to the client, from the branding of the furniture used in each of the company’s remote contact center offices to the training and apps each of OneLink’s “Incredybles ® ” —what the company calls each call center agent—is armed with. In just under a decade, OneLink’s tailored approach to contact center outsourcing has seen the company’s operations and footprint grow exponentially. The business has added on average almost 2,000 new employees

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