One of the world’s biggest airlines chooses BT as a single supplier for all inbound customer service calls in Latin America
One of the world’s biggest airlines chooses BT as a single supplier for all inbound customer service calls in Latin America
2 PagesIf you’re an airline looking to fill busy regional routes you need reliable reservations numbers for people to call–or your profits could be grounded. Rodrigo Ribeiro was only too aware of this when his company, Lufthansa, decided to rationalise its Latin American inbound calling suppliers. But finding a company that could meet all the airline’s needs across the region wasn’t easy. Then someone suggested BT. Now Lufthansa has a single su
