A leading insurance company in Mauritius, with eight branches, faced challenges due to manual processes, fragmented documentation systems, and decentralized application initiation. Partnering with Newgen, they implemented Contextual Content Services (ECM) and Intelligent Process Automation (BPM) platforms to streamline content management and automate operations. This transformation digitized their paper-intensive processes, centralized document storage, improved accessibility, and enhanced operational efficiency. The implementation also facilitated the smooth upload of 15TB of data, ensuring security and compliance, significantly improving turnaround times and customer satisfaction.

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