CUSTOMER SUCCESS STORY: Olympus Corporation of the Americas Disparate Processes and Wasted Money After joining the Olympus team, Kelly Pettis, Associate Purchasing Manager of Meetings and Chair of the Diversity and Inclusion Council, immediately saw a corporation that had huge room for improvement in its event sourcing and registration process. While the majority of the employees are responsible for planning meetings, Olympus lacked a dedicated meeting department. “Some of our planners were using a third party company to source larger events,” Kelly explains. And while their events were successfully executed, they were bogged down with costly manual processes and excessive back- and-forth discussion during the planning phase. “Since there was no overall established process for t

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