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Office Supply Firm Finds Success Automating Returns with Intelligent Voice Automation (IVA™)

Office Supply Firm Finds Success Automating Returns with Intelligent Voice Automation (IVA™)

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Office Supply Firm Finds Success Automating Returns with Intelligent Voice Automation (IVA ™ ) Industry: Office Supplies Company: Fortune 500 Office Supply Application: Pr oduct Retur ns Telephony: T ransera Database: Multiple In-House Systems Deployment: 6 W eeks The Business Challenge The Company , a Fortune 500 global supplier of office supplies and pr oducts, was disappointed with the very poor performance of its existing Int

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