Terminix Improves Appointment Scheduling Success Rates with Intelligent Voice Automation (IVA ™ ) Industry: Pest Control Company: Terminix Application: Appointment Scheduling Telephony: Cisco Database: Multiple In-House Systems Deployment: 7 Weeks The Business Challenge Over 2 million households trust Terminix to protect them from termites and other pests. To provide high quality customer service, it periodically sends out postcards and ema

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