Business Challenge CAA Saskatchewan is a member-driven business o?ering road- side assistance, travel and insurance services. Its roadside service is available to members 24 hours a day, 365 days a year; and includes ?at tire repair, lockout services, and towing. CAASK sought a way to provide better service for its members while reducing costs. In addition, CAASK needed to ?nd a solution to help more customers during peak call times which

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