Hillsdale County Sheriff’s Office in rural Michigan serves a population of 47,000 people across 600 square miles. Com- munication is central to their daily work of protecting the community, whether at their office headquarters or in the field. The small agency of just 24 personnel, including deputies and supervisors, had staff expressing the need for better technology to help them be more effective when responding to community requests. In an internal department survey, smartphones were cited as the most important tool desired by the agency’s deputies. Todd Moore, Operations Lieutenant, applied for a community grant to fund the deputies’ technology requests. When that was denied due to the high expense, he continued research- ing options and heard about FirstNet, a dedicated br

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