O2 puts the customer first - even during workforce optimization
O2 puts the customer first - even during workforce optimization
3 PagesCOMPANY NAME Xovis XOVIS PARTNER Pygmalios LOCATION European Union INDUSTRY Retail / Telco APPLICATION Movement Analysis CHALLENGE With more than 200 stores equipped with Pygmalios solution and Xovis sensors, O 2 has implemented new ways to work with custo- mers and staff behaviour. O 2 is using Pygma- lios for managing Staff Optimisation & Sales Efficiency. O 2 intends to maximise the sales conversion and measure the optimal time of interactions between customers and sales- persons. To improve sales efficiency following challenges were to be met: • How to measure the outcome of the customer onboarding process and the average service time? • How to maintain the workforce effective throughout the week? • How to find out about customer move- ment corresponding to
