The guide "Don’t Just Manage Your Workforce, Optimize It" outlines a three-phase approach to workforce optimization. The first phase focuses on achieving transactional excellence by digitizing processes, creating a unified data source, and automating routine tasks. The second phase emphasizes workforce agility, enabling real-time decision-making, labor cost control, and better alignment of workers to tasks. The final phase involves full workforce optimization, combining automated management with a skills-based talent approach to maximize workforce value. This transformation enhances adaptability, employee experience, and overall business resilience.

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