CHALLENGE London‘s Gatwick Airport (LGW) is and wants to remain the world‘s most efficient single runway airport. Maintaining assets as well as a high-level service standard, Gatwick commits to providing the best pos- sible passenger experience. Dedicated to meet these expectations, LGW is confron- ted with the following questions: • How to maintain a high-level passenger experience along with continuous growth and increasing service expectations? • How to live up simultaneously to the ex- pectations of passengers, partners and re- gulators? SOLUTION To face the challenge of maintaining a high service level standard despite busy daily operations, Gatwick monitors passenger movements as part of an overall data stra- tegy. Roughly 250 Xovis 3D Sensors measu- re KPIs such as queue

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