This case study describes how Nutrisystem transitioned from a complex, on-premises contact center to the Five9 cloud to support a permanent remote workforce. Previously limited by poor integration and difficult updates, Nutrisystem adopted Five9 Workflow Automation to preserve performance-based routing while improving flexibility. Intelligent routing ensured high-value leads reached top-performing agents, improving close rates and sales efficiency. The move delivered 15–20% savings in technology and telecommunications costs, simplified administration, and enabled rapid scalability during seasonal demand spikes. Five9 provided Nutrisystem with a future-ready platform that supports growth, automation, and omnichannel expansion.

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