CUSTOMER STORIES | Government & Education www.zendesk.com | support@zendesk.com | 1.888.670.4887 NSW Government Licensing Service | 1 SUPPORTiNG ThE GO vERNmENT a GENciES Tha T SERvE ciTizENS The New South Wales Government Licensing Service (GLS) processes business, occupational, recreational, and community service licenses, as well as various other types of certificates, notifications, permits, and registrations across this a ustralian region. as of may 2011, the service managed more than 4.78 million licences across 90 different licence types, issued in 900 licence classes by more than 20 regulatory divisions of NSW Government. “Zendesk offers our employees the intuitive navigation they know from their daily web use, ” remarks Rahul. bROad iNTERNaL cUSTOmER baSE dEmaNd

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