CHALLENGE ModCloth first opened shop from a college dorm room. Today, the online retailer of vintage-inspired fashion and decor has almost 300 employees and has served over one million customers. Like any growing business, there’s always a tipping point where a small business is no longer small anymore, and there needs to be some change in order to scale. For ModCloth’s customer care team, they were not satisfied with their manual support process or with their ability to meet the growing volume of customer interactions. They needed a solution that could efficiently manage their customer conversations, shorten response times and integrate with their existing tools. ZENDESK AS A SOLUTION In evaluating customer service software, ModCloth set up a trial in Zendesk and four other comp

Join for free to read