npower worked with Edenred to simplify its reward and recognition
npower worked with Edenred to simplify its reward and recognition
3 Pagesnpower Case Study npower is part of the RWE Group, generating 10,000MW of electricity and supplying gas and electricity to 4m residential and business customers in the UK. The business needed to enhance its reward and benefit offering to improve take- up among staff and support objectives in terms of putting customers at the heart of everything they do, including the objective of becoming the number one rated supplier by customers by 2015. The Challenge npower is a large, complex organisation with diverse business units; distinct employee groups in terms of working patterns and accessibility to key corporate messages; and a wide range of IT access levels. The take-up of Voluntary Benefits and use of the Total Reward Statements was poor, largely due to issues surrounding communication and a
