1 Emergency call-handling specialist NNÖ has pioneered the use of IT among emergency service providers in all nine Austrian provinces and throughout Europe. All NNÖ workspaces are based on VMware technology, including VMware Horizon, which saves both money and time. This solution also enables the service to flexibly scale and guarantee operations of its control centers and Voice over Internet Protocol (VoIP) telephony systems. NNÖ is currently developing add-ons to its control center system using Google and AWS clouds, which will be deployed in a containerized environment. Centralized control center systems and telephony Founded in 2003, NNÖ operates the emergency command and control center in Lower Austria, the country’s largest state by area. Based on four sites, the cen

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