Case Study

Northern Devon Healthcare

Northern Devon Healthcare

Pages 2 Pages

Northern Devon Healthcare Trust reduces strain on switchboard The Challenge The Trust’s switchboard answers up to 2,000 calls per day, but callers often had to wait up to four minutes for their call to be answered. Paper directories quickly became out-of-date resulting in staff calling the switchboard to transfer to another internal extension. The Trust also needed an efficient, flexible voicemail service as their 2,500 staff were unable to

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