In early 2020, Julia Cadena, Office Administrator at Cadena Family Practice (CFP), realized her staff was inundated with phone calls to the point that it inhibited their productivity and quality of care. “Our biggest problem has always been that the phones are constantly ringing, and we always have a lot of voicemails,” she said. In February, the practice began using OhMD as their patient communication platform. The effect it had on staff productivity and patient satisfaction was tremendous. With OhMD, the practice transitioned from calling patients and responding to voicemails to HIPAA compliant two-way patient texting. Patients were having a difficult time getting through on busy phone lines

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