CASE STUDY- IMPROVING STAFF EFFICIENCY AND CUTTING CALL VOLUME Central Mass Podiatry Worcester & Westborough, Massachusetts Without the need to hire more staff, this podiatry group maintained marketing efforts while seamlessly handling call volume between two locations. In early 2022, staff at Central Mass Podiatry were spending over 5 hours on the phone each day with patients across two locations in Worcester and Westborough, Massachusetts. Five hours per day. An OhMD user since 2020, the team was happy with the efficiency of two-way patient texting. Meanwhile, they were investing in new marketing efforts to expand their patient base and it was working like a charm. As Central Mass Podiatry grew, current and prospective patients hammered their phones and voicemail system. With their pati

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