North Atlanta Primary Care (NAPC), an Alpharetta, Georgia-based practice, decided to make the transition from paper-based claims submission to an electronic clearinghouse solution. But instead of realizing anticipated revenue cycle enhancements, the practice found itself struggling to track claims and generate crucial reports. NAPC averaged a 50-day turnaround for claims reimbursement, and accounts receivable (AR) over 90 days stood at about 29%. Net collections hovered around 78%, with “no claim on file” as a frequent response when payers were contacted regarding claim status. Efforts to contact the clearinghouse posed yet another problem. Stifled productivity resulted from staff commonly spending as many as 45 minutes playing “telephone tag” before actually speaking with a repr

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