Case Study: Business Process Improvement This case study illustrates how Gagnon Associates used the GE Work-Out process to help a bank re-engineer its mortgage application process, significantly reducing mortgage application cycle time: The Company A legacy, 150-year old community bank whose new CEO initiates a change effort toward “becoming one of the most relevant and thriving financial institutions in our market area and beyond. ” The Problem The Bank’s residential mortgage product is one of the institution’s mainstay products. However, suffering from the bank’s slow, insular, legacy culture, the process is viewed in the marketplace as having a slower turn-around-time than that of the bank’s key competitors. As a pilot project for this bank’s turn- around, the CEO picks the residenti

Join for free to read