NJ 211 Stays Open for Its Community During Disasters The Intelligent Cloud Contact Center NJ 211 Case Study Company Profile NJ 211 is a statewide network of local 211 information and referral providers for New Jersey Industry Disaster Response, State/Local Resource Website www.nj211.org Challenges • Needed work-from- home capabilities • Needed to have the flexibility to scale • Needed a cloud contact center solution with web capabilities Benefits • Easily updated IVR • Ability to work remotely • Improved customer experience The Customer NJ 211 is a statewide information and referral service that provides New Jersey residents with an easy way to get connected when they need assistance finding essential health and human services pertaining to needs like affordable housi

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