Nice helped a major U.S. airline enhance customer experience and operational efficiency by integrating NICE Cloud Recording and Enlighten AI with Amazon Connect. This cloud-based transformation replaced legacy systems, enabling advanced AI features and flexible support for complex call flows. Nice’s solutions improved process efficiency and agent productivity by 25%, empowering the airline to deliver superior service while embracing innovation. The partnership showcased the airline’s commitment to excellence in customer service through modern, scalable technology.

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