NHS Tayside - Community Physiotherapy Service Case Study “ waiting times reduced from 14 plus weeks to a maximum of 2 weeks ” Vanguard Scotland Vanguard Case Study: NHS Tayside – Community Physiotherapy Service Case Study www.systemsthinkingmethod.com 2 The Issues: • The seasonally adjusted waiting time to get a Community Physiotherapy appointment in the NHS Tayside region was 14 weeks and increasing. • Year on year, demand for the service was increasing. • The Community Physiotherapy Department was required to make a 3% financial saving. • 15% of the department’s resources were required to undertake new work. The main challenges for the system were: • Highs level of patients who did not show for appointments (DNA) • Refer

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