The Company NHS service provider for blood and transplant organs. Business Results The Transformation Programme delivered the following benefits: Lead time reduction of 57% Productivity improvement of 24% Staff costs reduced by 25% Yield improved by 16% Need for Change Customer feedback had highlighted the need to make improvements to the service provided and there was a need to make it affordable. Deliverables We successfully undertook the following activities: Multi-Site Service Diagnostic & Executive Workshop Service Strategy Development Management W orkshop Service T eam Selection & Service T eam Training Multi-Site Service Concept Design Created flow cells Implemented Visual Controls Delivered T eam Leader Training “ The Transformation Programme brought

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