Case Study: NHS Luton VTSL generate savings and increase productivity for NHS Luton with their hosted IP telephony solution What was needed? Cost was the number one factor when choosing the right telephone solution for Marsh Farm Children’s Centre. As the IM&T Project Manager for NHS Luton Malcolm Tovey put it: “Cost is always a determining factor, even more so with today’s financial challenges.” A flexible and future- proof system was a crucial requirement as well, and it had to be adaptable to changes in the NHS without the need for any additional investment in infrastructure in the future. It was also important that the solution not require any future resource or support, as the support resources may not be available in the future. The multi-agency chil

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