VTSL Case Study: Met Serve Ltd Case Study: Met Serve Ltd Met Serve improved customer service with a combined voice and data system from VTSL What was needed? Winning in highly competitive markets involves offering the kind of excellent customer service that competitors just cannot match. Plumbing specialist Met Serve Ltd realised this a long time ago and today reap the value of providing unparalleled customer service. Glowing testimonials on the company’s website show how its high service levels are valued by customers and explain how the company continues to flourish in a crowded market. Delivering consistently excellent customer service however demands fast, accurate communication between the customer, the contact centre and the plumbers on the road. Met Se

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