Case Study: Westbourne Green Surgery VTSL wins against BT, providing Westbourne Green with a thoughtful solution in a quick time frame About Westbourne Green Surgery It is every surgery’s worst nightmare – to be told your phone service is being ‘discontinued’ and that you need to find a new telephony provider immediately. This was the situation Westbourne Green found themselves facing recently. With time of the essence, Westbourne Green contacted two providers, VTSL and BT, to get quotes and advice on which system would be best for them. They needed a new system up and running quickly—one that they wouldn’t have to replace or upgrade in a few years. They also needed a high-quality system capable of delivering important surgery features like call queuing.

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