l USE CASE l A century-old healthcare insurance provider with roots in the Northwest U.S. serves millions of members across multiple states, providing preventative care, as well as treatment of health-impacting conditions. The Challenge: Network Slowdowns Effect Eligibility Inquiries, Impacting Patient Care While the maxim “first, do no harm” may have been intended primarily for doctors, its guiding principle clearly applies to IT as well, as they serve a critical role in supporting the healthcare system. As Guardians of the Connected WorldTM, IT is responsible for ensuring the highest quality of network and application performance. For this U.S.-based healthcare insurance provider, significant network slowdowns were adversely impacting application services used by providers for

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