l CASE STUDY l Customer Profile This financial services group is a pioneer of the online-to-offline (O2O) finance model in China whose main service offering is consumer loan products. This lean but agile business operates out of less than a dozen offices, but still supports millions of customers, driving an annual revenue of more than 5 billion RMB. As a business that depends on the rapid success of loan applications and approvals, service assurance is of great importance to this organization. The Challenge This company was facing challenges in delivering rapid, always-on services to current and prospective customers. Problems were going undiscovered until after they became customer affecting, and NetOps / AppOps struggled to quickly identify the root cause of service slowness. Us

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