l CASE STUDY l Customer Profile This joint-stock commercial bank supports a nationwide network of over a thousand branches and outlets in over a hundred cities across the country it operates in. With more than 25 million customers and revenue exceeding $50 billion, a focus on continuous improvement and innovation has clearly been a recipe for success. As a business that depends on the successful and accurate processing of millions of financial transactions daily, service assurance is of great importance to this organization. The Challenge This bank’s biggest challenge was a lack of visibility into critical business applications and services, at the network and application level. The NetOps team was responsible for monitoring hundreds of virtual links, but had no alarming set up t

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