Like any good Neighborhood Watch program, PagerDuty immediately started aggregating important issues and flagging them for the right people. Response times dramatically improved. And Nexdoor’s devs knew exactly who was responsible for fixing them. “It helps us manage in an explicit way who is accountable for being the first line of defense.” With PagerDuty, Nextdoor now tracks mean time to acknowledge (MTTA) and mean time to resolve (MTTR) metrics that they couldn’t before. The company does rigorous post-mortems based on the data to further improve ops. And devs know exactly how available they need to be. “As a result, response times are really good.”

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