Case Study Social Development “Cyara means I could do many tests in minutes... we dramatically reduced the time needed for testing.” BRENT LUDLAM, VOICE MANAGER, NEW ZEALAND MINISTRY OF SOCIAL DEVELOPMENT New Zealand’s Ministry of Social Development proactively monitors customer experience every day and gets to market faster thanks to automated testing from Cyara. Call centers are able to test customer experience and port numbers to a new carrier with ease, thanks to Cyara’s automated testing platform.Executive Summary New Zealand’s Ministry of Social Devel- opment provides a wide range of income support and social services, and oper- ates New Zealand’s largest government agency and contact center comprising 20 call center sites nationally with over 2,000 agents. Today, the M

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