ANZ New Zealand Assures CX of Voice Biometrics and Speech Recognition Systems With Cyara CUSTOMER STORY: ANZ NEW ZEALAND ANZ New Zealand assured the customer experience (CX) of new voice biometrics and speech recognition implementations for the contact centre, with Cyara. ANZ New Zealand, part of Australia and New Zealand Banking Group Limited (ANZ), is the largest bank in New Zealand with 30% market share. ANZ serves retail, commercial and institutional customers through consumer and corporate offerings. ANZ’s strategy is to use their strong Australian and New Zealand foundations, distinctive geographic footprint, and market-leading service and insights to better meet the needs of customers. One of the elements of their strategy is to establish common, digital-ready infrastr

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