CASE STUDY Slovenská sporitelna pays great attention to the development of new products and services. It prefers developing the communication between customers and the bank through modern communication channels for a clear reason – to provide customers not just saved time and higher comfort, but also bank services of the same quality as those provided during a personal visit to the bank. Situation The contact center of Slovenská sporitelna Sporotel provides service support for electronic banking, POS terminals, cash dispensers and holders of more than 1.3 million payment cards. To maintain a high quality of services, trouble-free operation 24 hours a day, 365 days a year is a must. The basis of Sporotel ´s technology platform consists of Avaya Interaction Center products designe

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