New Outsourcing Contract Yields $1 Million+Savings for Dickinson Wright
New Outsourcing Contract Yields $1 Million+Savings for Dickinson Wright
2 PagesCASE STUDY Mattern 223 Wilmington/ West Chester Pike Suite 104 Chadds Ford, PA 19317 (610) 459-7750 www.matternassoc.com New Outsourcing Contract Yields $1 Million+ Savings for Dickinson Wright Dickinson Wright is a Michigan-based law firm with a significant national practice and over 450 attorneys. By 2017 the firm had been with its outsourcing service vendor, Excela, for several years and enjoyed a workforce spread across three offices: Detroit, Troy, and Phoenix. Around the time Excela’s contract came up for renewal, however, Director of Human Resources Linda Reyna, noticed an increase in staff turnover at the Troy office as well as some signs of under-utilization at other offices. Linda’s colleague, John D. Gorzalski, Chief Administrative Officer for the firm, encountered Rob M
