In Ontario, Canada, Guelph General Hospital (GGH) is a medical care facility serving 180,000 residents of Guelph and Wellington counties. Its 1,300 employees provide a full range of services including 24-hour emergency coverage, advanced technology, diagnostic support, and specialty programs such as vascular surgery. The hospital collects an enormous amount of patient data. When analyzed in aggregate, it has the potential to help departments improve their clinical and administrative procedures. But turning patient data into actionable information isn’t always easy. Challenge Until recently, GGH struggled to obtain information from a MEDITECH health information management system. It was difficult to retrieve data and hard to understand the static reports.

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